Transformation Program Office, Singapore Pools
Mr Jonathan Lim is the Head of Transformation Program Office (TPO), Business Technology Division, of Singapore Pools (Private) Limited.
He joined Singapore Pools in March 2020 and has since been instrumental in its transformation journey. He has successfully rolled out enterprise systems like SAP Cloud, e-payments, the Unified Betting Terminal (UBT) System and the Digital Branch (In-Premise App) in the last 2 years.
Jonathan has also been instrumental in revamping various frameworks and processes to bring out greater efficiency to capability build towards Singapore Pools’ vision on digitalization. He has unified the Capabilities, Governance and Delivery frameworks to drive investments of capability build. His focus on developing talents has also enabled renewed focus in the space of digitalization, innovation, and resource augmentation to grow our bench strength. Examples are Process Digitalization – an entire framework to identify, automate and digitize processes and documents to create a digital workforce/Operations Backbone; Innovation Challenge – a hackathon-like approach to creating an innovation culture; and Resource Augmentation to extend our limited resources to manage our capability builds.
Jonathan Lim graduated from the National University of Singapore with a Master in Engineering.